Design thinking isn’t just about creating better products and services; it can be used to make entire cities better. Design enables cities to make changes that both save money and hit their target, say strategic designer Marco Steinberg and Tiina-Kaisa Laakso-Liukkonen, Secretary General of the International Design Foundation.
Using public services in a smart city is simple and even pleasant, say Jaakko Salavuo, Director of Information Technology and Communications and Santtu von Bruun, Head of the Competitiveness and international relations unit at the City of Helsinki.
User-centered design helps create services that citizens actually need, say Turkka Keinonen, Professor of Design at Aalto University and Päivi Sutinen, Service Development Director of Espoo.
Helsinki is known around the world for its design thinking that reaches throughout the city, all the way to its leadership. According to Design Foundation Finland’s Jorma Lehtonen, it's thanks to education – but we still need a lot more.
Participatory design is most productive when other groups in addition to the end users are also involved. Then it becomes co-design, say innovation adviser Tuula Jäppinen at The Association of Finnish Local and Regional Authorities, and Tuuli Mattelmäki, Professor of Design at Aalto University.
Using design to develop cities will offer plenty of work in the next few years. Different public actors would like to buy design expertise, but first it is necessary to know how to make a good call for tenders, says Tiina-Kaisa Laakso Liukkonen, former Project Director for Design Driven City.